VISITOR INFORMATION

• Avoid leaving valuables in your room - keep them in the hotel safe or in your room’s safety box. Keep a record of your personal belongings such as cameras, credit cards, passports and travellers cheques. Note down the serial numbers - it may help the police to identify them if they do get lost or stolen.
• When you leave the hotel, make sure the door of your room is locked. Remember that hotel lobbies and reception areas are open to the public so don't leave your bags or any valuables lying unattended on the floor at any time.
• Note the name of your hotel and the street where it is located, it will be useful to help you find it. 

• Keep your bag or camera where you can see them by wearing them in front of you, not over your shoulder. This is especially important if you are in a crowded area such as on a bus or an underground train.
• When in restaurants, bars, theatres or cinemas never leave your bag on the floor or over the back of your chair. Keep it where you can see it.
• Only buy theatre or concert tickets from reliable sources and not from 'touts' in the street.
• If you're out and about at night on foot try to keep to busy, well-lit areas.
• Only use taxis that have been licensed. These are white and have a licence on display.
• Take extra care when crossing the road. Always remember to look both ways as traffic may be coming from a different direction than you are expecting. 
• If you have a car you can park your vehicle in some streets of our city or in public or private parkings, but remember - you should note the name of the street where you parked, it will be easier to find you car. How many times have you parked your car and forgotten where it is?

In order to claim your vehicle from the municipal vehicle depot, and if you are not a Spanish citizen or hold official residence in Spain, you must pay the parking fine -cash only- at the Police Department located near Obradoiro Square, at the back of the City Hall.

After that you can retrieve your vehicle from the impound lot, which is located in a place called Amio (in the north part of the city, about 6 Km away from the Cathedral), where you will have to pay for the tow-away service. You can pay in cash or by credit card. To get to the Municipal deposit of vehicles you can take a taxi (Radiotaxi phone number: 0034 981569292) or you can get a bus (bus Line C5, C6); more info at www.tussa.org

Documentation required: You may provide a legal document authorizing drive in Spain together with NIE and insurance policy in force for the car.

CONTACT TELEPHONE NUMBERS

• Local Police Department: (0034) 981 542 323
• Municipal deposit of  vehicles: (0034) 981 582 220

  Opening hours: 24 hours daily.

If you have lost personal belongings you will need to contact the Lost Property Office located in the Local Police facilities. In order to claim your items you must clearly identify the lost items, or show a proof of purchase.    

After one week, foreign items (such as documents) will be addressed to embassies and consulates of every country located in Spain.

Opening hours:

• Monday to Friday from 9 to 14 hrs. 

Contact telephone number:

• Police: 98 542 323 
• Lost Property Office: 981 543 037

The old city is pedestrianised and five electronic bollards regulate access to it: Porta da Pena, Algalia de Abaixo, Casas Reales, Cardenal Payá, and San Fiz. You should be informed by your hotel about which is the best access to your hotel.

If you want access your hotel by car you should contact the Local Police through the intercom pillar situated in restricted access close to the bollards, where you have to give the name of the hotel in which you are registered, your car’s number plate and your personal details.

Most vehicle crime is preventable. It can take as little as 10 seconds for a thief to steal something from your car. The best way to protect your belongings is to lock your car whenever you leave it. Other things you can do include:

• Remove everything from the car; don't even leave a jacket where it can be seen
• Close the sunroof along with the windows when you leave
• Refrain from storing things in the boot; take them with you
• Store car ownership information at your acommodation, not in your car
• Having a routine to ensure you always take the keys out of the ignition
• Take removable stereos and sat-nav equipment with you

Where you park your car can make a big difference to the safety of your car and your belongings. 

How to keep your car safe at home:

• Thieves sometimes break into houses looking for car keys. They can also use wires and hooks 'to try and drag' your keys through the letterbox.
• Keep your keys away from doors and windows, and tucked away out of sight.

General

Road-users who are involved in an accident, witness it, or are aware of it must help the victims or ask for outside help, and also cooperate to avoid greater risks, to re-establish safe traffic conditions and clarify the facts.

In an accident

If you have had an accident with injured persons in the city of Compostela, call the Local Police (981542323-092).

If there are no injuries and there is no threat to your physical safety, remove the vehicle to re-establish normal traffic conditions.

If you are able to take photos (with a camera, mobile phone, etc), do so or even mark the four corners of the car if the responsibility is not clear and you would like to record the final position of the vehicles.
Complete the “Parte Amistoso” (amicable accident report) if all parties are in agreement. This will help to speed up later proceedings.

If the other affected party is absent, remember that it is your obligation to communicate your personal details, directly or through the authorities.

Pass on the details of the accident to your insurance company as soon as possible.

Víctims or relatives

If you have any queries or need any information to this respect, do not hesitate to ask the Local Police.

For further administrative formalities, you should get in touch with the Atestados department in the City Hall.

If, as a result of the accident (and not for any other reason such as having no insurance cover, etc), the Local Police has had to remove your vehicle, you can get it out of storage free of charge during the following days.

If you need advice and assistance, you can get in touch with Unidad de Víctimas de Tráfico de la Dirección General de Tráfico located in a Coruña (Traffic Acccident Victims Association).

Witnesses

You should be aware that your cooperation can be very important when it comes to clarifying the facts. Do not hesitate to come forward or phone the Local Police.


Your cooperation may be very important for accident victims.

Remember the police are there to help you.

If anything does go wrong or your possessions are lost or stolen then contact the police at the earliest opportunity.

CALL YOUR LOCAL POLICE, 981 542 323 / 092
In an emergency always call 112   


Code 0034 is a country calling code for Spain.